An Advice Worker will listen to your concerns, ascertain what your options are to resolve the issue and support you to find a resolution. We are accredited by the Advice Quality Standard and are members of AdviceUK and the National Association of Student Money Advisers.
We provide non-judgemental advice and support in the follow areas:
Unsure if we can help? Contact us to ask. We can always signpost you to another service if required.
Where can you find us?
Student Centre: SC202
Open for enquiries Monday to Friday, 10:00-16:00 all year (except BU Christmas closure)
Drop-in session: Monday to Friday14:00 - 16:00
Bournemouth House: BG07
Open for enquiries Monday, Tuesday and Thursday 09:30-14:00 term time only
Appointment only on Wednesday and Fridays and during undergraduate vacation times.
Our commitment to you
We're committed to providing you with advice which is high-quality, confidential and independent. SUBU Advice is committed to the provision of a service for student which delivers equality of opportunity and freedom from all forms of discrimination. SUBU is opposed to all forms of discrimination and will endeavour to fight it and promote equality of opportunity.
In return we ask that you:
Treat us with respect;
Let us know if you're going to miss an appointment;
Take ownership of your case yourself;
Keep us informed of progress and outcomes; and
Carry out follow-up actions within the timeframes we agree.
Third party enquiries
SUBU Advice does not take on enquiries from a third party (parent/lecturer), or contact a third party (landlord/money lender) without written consent from the student. We have a Consent to Share Form for this which can be emailed to our clients upon request.
We provide advice on a range of matters and the information you need to know maybe complex. We also understand that receiving advice in your first language may reduce anxiety and concerns about accessing our service. As such we are register with the Bournemouth Interpreters Group and can arrange for either face-to-face translation or phone translation. We will require advanced notice of this in order to source a translator via the Bournemouth Interpreters Group. The cost of this service is free to the client accessing our service. Please indicate if you require a translator when you complete our online registration form.