You can complain about a person or an organisation if:
Some examples of what you can complain about include:
Making a complaint may not be the best way forward, for example:
Before you complain you will need to consider if you are at risk of eviction from doing so. We can check your contract and explain the potential consequences of submitting your complaint.
If you would like to submit a complaint you can do so either informally or formally. It is advisable to call the letting agent or landlord first to see if your issue can be resolved. If this informal approach doesn’t get the response you were looking for then you can formally complain in writing. If the letting agent/landlord has a complaints procedure in place then you will need to utilise this. If there is no such procedure or form for you to complete then you can use our template letter. SUBU Advice will check any letters before you send them, simply email them to us or bring it in to an Advice Worker.
Some of this information has been taken from Shelter's website. If you would like more information about complaints from this source click here.